Privacy Policy

1. Introduction

Thirdscape (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and safeguard information when you visit our website [www.thirdscapestays.co.uk] or interact with us through online forms, emails, or bookings via third-party platforms (Airbnb, Booking.com, etc.).

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following information:

  • Personal information – name, email, phone number, and booking details.

  • Payment details – handled securely by third-party providers (we never store payment card data).

  • Communications – emails, enquiries, or feedback sent to us.

  • Technical data – browser type, IP address, device type, cookies, and analytics.

  • Marketing preferences – email subscriptions or event sign-ups.

3. How We Use Your Information

We use your information to:

  • Process bookings and guest enquiries.

  • Send check-in/check-out instructions.

  • Improve our services and guest experience.

  • Send updates or marketing content (only with your consent).

  • Meet legal and regulatory obligations.

4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Contractual necessity – to manage bookings and communication.

  • Legitimate interest – to operate and improve our business.

  • Legal obligation – to comply with record-keeping and tax requirements.

  • Consent – for email marketing or promotions (opt-in only).

5. Data Sharing

We may share limited information with:

  • Booking platforms (e.g., Airbnb, Booking.com) to fulfil reservations.

  • Service providers (e.g., cleaning teams, maintenance staff) as necessary for operations.

  • Professional advisers (accountants, insurers, legal advisers).

    We do not sell your personal data.

6. Data Security

We maintain physical and digital safeguards to prevent unauthorised access, alteration, disclosure, or destruction of your data.

Emails and records are stored securely in line with UK GDPR standards.

7. Data Retention

We retain personal data only as long as necessary for:

  • Fulfilling bookings and guest communication.

  • Legal, tax, or insurance purposes.

  • Marketing data is stored until you unsubscribe.

8. Your Rights

You have the right to:

  • Access, correct, or delete your data.

  • Withdraw consent for marketing.

  • File a complaint with the ICO (Information Commissioner’s Office): www.ico.org.uk.

To exercise these rights, email privacy@thirdscapestays.co.uk or support@thirdscapestays.co.uk.

9. Cookies & Tracking

We use cookies and similar technologies to analyse website traffic and enhance your experience.

For full details, please read our [Cookie Policy].

10. Contact Us

If you have any questions about this Privacy Policy, contact us at:

support@thirdscapestays.co.uk

Thirdscape Limited, London, UK